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* Drivers and Vehicles Licensing Department Building
* Drivers Testing Centre at Al Moairid.
* Al Jazeera Al Hamra Comprehensive Police Station at Free Zone Area in Al Jazeera Al Hamra.
(License issuance is directly after doing the driving test from the previous locations)
* Al Shamel Station in Qasidat Area.
* Drivers and Vehicles Licensing Department (Vehicles Licensing only).
* Aman Station for Technical Inspecting in the old location of Traffic Directorate.
Phone :
07/2332888
Fax :
07/2333379
E-mail :
info@rda.ae
Phone :
07/2210901
Fax :
07/2210903
Phone :
07/2278878
Fax :
07/2276876
Free Call :
80072233
Phone :
02/4149834 - 02/4149999
Fax :
02/2359229
Website :
www.saaed.ae
In line with the vision of the UAE to be one of the best countries in the world by the year 2021, His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai launched the Emirates Government Services Excellence Program in March 2011 in order to raise the efficiency of government services to the level of 7 Star, by focusing on customer centricity and enhancing government efficiency. To achieve this vision, seven strategic priorities have been identified as shown in the following chart.
In line with the EGSEP, the following projects and initiatives have been launched:
Given the importance of customer service centers being the real face of the government, the federal government launched the Global Star Rating Program, where centers are classified from two-star to seven-star based on the outcome of the assessment to redefine the concept of service delivery in federal agencies; 187 centers from 23 federal entity have been rated during 2011 till 2015.
In order to support government agencies in the development of their services in an innovative way in collaboration with international institutions, the service factory was launched, in which it focuses on training the entities on service designs tools, and take into account the customer experience. The service factory consists of a series of workshops, in which they raise and develop ideas and then launch a prototype for government services. In each stage, customers have been engaged in the development of the government services bundles, which includes the following:
-Having a new baby
- Looking for a job
- Applying for scholarships abroad
- Pensions
- Getting Married
- Arriving to work in the UAE
- Running a business
- Dealing with Emergencies
Customer Happiness studies are conducted to measure the happiness levels amongst federal government customers and to assess drivers of and barriers to happiness as well as to determine any issues with service delivery. The research findings should provide an understanding happiness drivers and outline a clear set of steps that need to be taken by entities to improve government services. The results of the study will be input for service KPI's and Sheikh Khalifa Government Excellence Program.
The Happiness Meter is a smart application which has been deployed across the federal government network of Customer Happiness centres to enable real time sentiment measurement and feedback for management. The application requests customers to complete a short survey (- lasting only 15-30 seconds) and provide a happiness rating for the service transaction they have just completed. Depending on the score that is specified, the Happiness Meter probes the customer to identify causes for unhappiness or service delivery areas which can be improved.
Mystery Shopper program is an evaluation program of quality of service delivery. Visits to customer service delivery channels by real or hypothetical customers to evaluate entities compliance to the standards of customer service and real experience of customers' journey.This program is designed to focus management attention on customer service improvement by providing information on the operations and the quality of service through measuring conformance with the service quality standards.
Khadamati system works as the gateway for federal government entities to access all federal government services in the United Arab Emirates. The system offers several advantages such as browsing services related to government services, enabling the mechanism to update services and reflect the changes automatically in related systems. Furthermore, the system offers numerous studies and analytical reports as an essential element to determining service improvement initiatives.
Mgov awards is an international annual award that aims to motivate and encourage government agencies and students to offer innovative and creative solutions in the field of smart phone applications, mobile phones and wearable smart devices in order to ensure access to government services around the clock easily, streamlined, highly efficient, and transparent procedures to meet the needs, and exceeds the customers' expectations. For more information, please visit: www.mgov-award.ae
Service manuals have been developed to raise the level of government services delivery and training entities on it, and they include:
-The government service development manual
- Government services quality guide
- The Service Charter guide
Etisalat :
* Paying Bills.
* Balance Recharging .
Du :
* Paying Bills.
* Balance Recharging .
Water and Electricity Federal Authority:
* Paying Bills.
Sharjah Water and Electricity:
* Paying Bills.
Salik :
* Balance Recharging.
* Feedback and Inquiries .
Saeed :
* Traffic Accidents Planning.
RAK Traffic & Road Authority :
* Opening a training file.
FlyDubai :
* Tickets Bookings.
Etisalat :
* Paying Bills.
* Balance Recharging .
Du :
* Paying Bills.
* Balance Recharging .
Water and Electricity Federal Authority:
* Paying Bills.
Sharjah Water and Electricity:
* Paying Bills.
Salik :
* Balance Recharging.
* Feedback and Inquiries .
Saeed :
* Traffic Accidents Planning.
RAK Traffic & Road Authority :
* Opening a training file.
FlyDubai :
* Tickets Bookings.
