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In our ongoing quest for excellence, to achieve the highest quality standards of institutional performance, and in considering our belief in the importance of promoting electronic presence through simple and ground-breaking channels of communication with all community sectors, MOI considers involving the public in the process of developing and improving our services as a matter of concern for our leadership.
1. To enhance our operations and services by identifying the needs, requests, and aspirations of the users through our various e-channels and platforms.
2. Promote the concept of transparency and knowledge exchange by the publication of opinion polls and survey results and making them available for download or copy.
3. Provide opportunities for meaningful public interaction and involvement by effective, user-friendly participation in the channels.
Accordingly, MOI is looking forward to considering and listen to your opinions and suggestions, which shall be treated with absolute transparency. Therefore, you are invited to be our partner in the process of shaping our service policies in a professional manner.
The purpose of the Digital Participation Policy is to outline the necessary rules and regulations to state the use of Digital Participation tools, explain the procedures and responsibilities resulting from its use as a recognized reference to managing all aspects of Digital participation accurately in a manner that ensures achieving its objectives. In addition to specifying the regulations of the articles posted on social media sites and the website, it shall adhere to applicable federal and local laws, regulations, and policies to ensure that all published information and content are general data, as stated in the Council of Ministers Resolution No. (21 of 2013) regarding taking all precautions to guarantee the safety of their data and IT assets and the continuity of service of the ministry
Digital Participation Policy: Scope of Implementation
Digital Participation Policy applies to all subjects, opinions, discussions, and opinion polls published or exchanged through Digital Participation tools provided on the MOI website, whether submitted or shared through computers, smartphones, or tablets. This policy also applies to all websites of police headquarters and central departments of the Ministry.
MOI provides several Digital Participation tools through its website, as follows:
• Opinion Polls: Occasionally, the MOI conducts opinion polls through its various sectors and units. Aiming to gather opinions from the largest number of participants, which enable the Ministry to address security and service issues as well as any other issues of interest to the public. It is considered one of the electronic consulting tool
• Customer Satisfaction Surveys: MOI regularly publishes e-surveys that aim to measure public satisfaction with the quality of its services and the effectiveness of its operations. It is considered one of the electronic consulting tool
• Chat: MOI provides a live chat service to contact the website management team directly, as they respond immediately to public inquiries and questions. This service is available during working hours only.
• Feedback Form: feedback forms are provided on the MOI website enabling users to give their opinion and comment on certain topics that concern the public. In some cases, such forms might require the provision of some initial information (e.g. name and e-mail) in order for the website management team to respond and provide feedback.
• Social Media Sites: MOI utilizes several social media networks (Facebook, Twitter, YouTube, LinkedIn) to communicate with the public through notifications, tweets, visual and audio clips, and to publish news and events which concern the public.
• Complains and Suggestions: MOI provides the public a system for lodging complaints and expressing such opinions that help to develop and promote services according to systematic and practical institutional approaches.
• Email: sending newsletters for many users at once.
• Share your opinion: one of the channels provided by the MOI website which enables the public to participate and take the decision to develop the services available on the website by suggestions and comments on the topic shared
The Ministry of Interior is keen to facilitate access to information and services on this website. The website contains a number of features that can help users, especially those with special needs, to seamlessly and quickly access information or services. Accessibility features include:
• Change Text Size
• Text to Speech
• Alternate Text for Images
• Navigating the website by the keyboard
• Speech to text
MOI welcomes all participations and contributions, meanwhile, all participations are subjected to audit and review.
Participations that contain one or more of the following features or content shall be rejected and removed. The Ministry reserves the right not to give reasons or justifications for such action:
1. Topics or discussions that are prejudicial to state security, sovereignty, national unity, and compromise our national interests.
2. Any contributions or issues which could stimulate sectarianism, or contain insinuations of racial or cultural discrimination.
3. Articles and contributions that contain candid or implied insinuations or gestures to public indecencies or lewdness.
4. Incitement, defamation, libel, insults against leaders, national figures, or issues touching personal life
5. Insults against religions, holy rituals; articles and issues that provoke sectarian differences
6. Any classified (confidential) information, which could harm our national institutions.
7. Personal use of Digital Participation tools for commercial or marketing purposes
8. Issues and contributions that oppose the laws and customs, or are socially unacceptable
9. Any information disclosed on the MOI website is not to be shared either directly or indirectly in writing, which affects information confidentiality
The ministry reserves its right not to state the reasons for this procedure
The Ministry of Interior is committed to handling all public opinions, suggestions, and contributions through certain procedures as follows:
1. Before approving publication, the Digital Participation management team receives, studies, and analyzes customer participation.
2. Notifying the user of receiving his participation, via SMS, e-mail, or via phone call in some exceptional cases
3. Referring the participation to the concerned MOI department to study and provide feedback
4. Notifying the user of the results of the participation.
Our commitment to you:
• Dealing with you professionally and with respect
• Providing a professional team, which is able to deal with your inquiries
• Responding to your inquiries in a prompt and timely manner
• Providing the requested information
• Availability to communicate with you through the website or our channels
• All opinions are welcomed to develop our services
1. The public has the right to know the results of the surveys and opinion polls occasionally published by the Ministry of Interior.
2. Receive a notice from the Ministry of Interior confirming receipt of his participation by any means deemed appropriate.
3. Inquire about the status of the complaint, suggestion, or participation presented through any channel provided by the Ministry.
4. Obtain data related to the Digital Participation tools in an open data format that can be copied and downloaded.
All participations and articles by the public will be subjected to review and audit prior to publishing. Aiming to verify compliance with policy provisions and content. Violating any provision of the policy will lead to the removal or amendment of the contribution. Yet, in some cases, violators could be prosecuted, in accordance with the UAE laws and regulations.
The Ministry of Interior reserves the right to review and amend the content of the policy whenever deemed fit, without advance notification. The content of the updated version takes effect from the date of approving the amendment. The Digital Participation Policy does not require the consent of the user through conventional methods such as signing the content. His participation and use of any Digital Participation tool provided by the MOI website or central departments are considered as advance approval.
It should be noted that all participations and discussions presented by the public are considered personal views that reflect the views of the author alone. Hence, the Ministry of Interior cannot be held liable for any client misuse of the Digital Participation tools.
